Account Deletion — TMS
Service provider: TEKNOLİKYA.
This page explains how to request deletion of your user account in the TMS mobile app and platform, and which data is deleted or retained. You do not need the app installed; you can start the request from this page.
How to delete your account
Option 1 — In the app: go to Settings → Account → Delete Account and confirm.
Option 2 — By e-mail: send a message from the e-mail address registered to your account to admin@tms.tours with the subject "Account Deletion Request", stating your registered e-mail and your agency's name. For your security, we verify your identity via the registered e-mail.
Note: Accounts are business accounts tied to an agency; your account may also be closed by your agency administrator. If you have active business records with your agency, we will inform you when processing the request.
Process and timeline
Once verified, your account is deactivated immediately and deletion is completed within 30 days at the latest. You will receive an e-mail confirmation when it is done.
What is deleted and what is retained?
| Data | Action | Period |
|---|---|---|
| Profile data (name, e-mail, phone, role) | Deleted | Within 30 days |
| Sign-in credentials and sessions | Deleted | Deactivated immediately; deleted within 30 days |
| Device and push notification tokens | Deleted | Within 30 days |
| Copies in backups | Expire automatically | Within [35] days at the latest |
| Business records you created (reservations, sales, etc.) | Personal attribution removed/anonymised; records remain the agency's business data | Agency's retention period |
| Financial/billing records | Retained (legal obligation, restricted access) | Statutory period (up to 10 years) |
| Security and access logs | Retained (legal obligation, restricted access) | Up to [2] years |
If you are a customer of one of our agencies (e.g. a traveller named in a reservation), the data controller for your data is that agency; please direct your deletion request to the agency. See our Privacy Policy for details.
Questions: admin@tms.tours